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Priya Sharma
Customer Success Manager

Priya Sharma

Priya champions customer success by onboarding users, gathering feedback, and advocating for their needs with our product team.

Based in

Chicago, IL

On the masthead since

May 2020

The beat

Customer Relations, Onboarding, Training, Product Feedback, Account Management

Off the clock

Yoga, Volunteering, Podcasts

About Priya

Hi there, I’m Priya!

I’m passionate about helping customers succeed. After 5 years in management consulting at Deloitte, I realized my favorite part of the job was working directly with clients to solve their problems. That’s what led me to customer success.

In my role, I’m the voice of the customer within our company. I work closely with our users to understand their needs, help them get the most out of our products, and bring their feedback to our product and engineering teams.

I believe that customer success isn’t just about solving problems - it’s about building relationships and truly understanding what our users are trying to achieve. Every customer interaction is an opportunity to learn and improve.

When I’m not on calls with customers, I teach yoga classes at a local community center and volunteer with a nonprofit that provides tech education to underserved youth. I’m also a podcast addict - always happy to share recommendations!

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